Terms of Service

Last Updated: August 25, 2026

Welcome to The Botanistry.

These Terms of Service ("Terms") govern your access to and use of the website, online store, products, content, features, and services provided by Botanistry Essentials Pvt. Ltd., operating under the brand name The Botanistry ("The Botanistry", "we", "us", or "our").

Our website and online store are hosted and powered by Shopify, which enables us to provide our online shopping services to you.

By accessing, browsing, or using our website, or by purchasing any product from us, you agree to be bound by these Terms, along with our Privacy Policy and Return & Refund Policy, which form part of these Terms.

Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, please do not use our website or purchase our products.

1. Eligibility and Use of Our Website

By using our website or purchasing products from us, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.

If you are under the age of majority, you may use our website only with the involvement and consent of your parent or legal guardian.

You agree to use our website and services only for lawful purposes and in accordance with these Terms.

You must not use our website in any manner that:

• Violates any applicable law or regulation.

• Infringes upon our intellectual property rights or the rights of others.

• Attempts to gain unauthorized access to our website, systems, or customer information.

• Interferes with the normal operation or security of our website.

• Involves fraudulent, misleading, abusive, or otherwise unlawful activity.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

2. Our Products

The Botanistry develops and sells skincare and beauty products.

We make reasonable efforts to ensure that product descriptions, ingredients, images, colours, textures, and other information displayed on our website are accurate and up to date.

However, actual product appearance may vary slightly from images shown on your screen due to differences in devices, displays, lighting, photography, and other factors.

Product information, descriptions, packaging, ingredients, and availability may be updated from time to time.

We reserve the right to modify, discontinue, or limit the availability of any product at our discretion, subject to applicable law.

Product Use

Our products are intended to be used only as directed on the product packaging or website.

Please read the product description, ingredient list, directions for use, and applicable warnings before using a product.

Individual skin responses may vary. If you have known allergies, sensitivities, or concerns about using a particular ingredient, we recommend reviewing the ingredient list carefully and consulting an appropriate professional before use.

The Botanistry does not guarantee that a product will produce a particular result for every individual, as skincare outcomes can vary depending on factors including skin type, condition, lifestyle, environment, and individual response.

3. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the products selected by you.

Your order is subject to our acceptance and availability of the products.

Once your order has been successfully placed and payment has been received or authorised, you will receive an order confirmation.

We reserve the right to refuse, cancel, or limit an order where permitted by law, including in circumstances involving:

• Product unavailability.

• Pricing or listing errors.

• Suspected fraudulent or unauthorised transactions.

• Unusual or excessive quantities.

• Incorrect customer or payment information.

• Other circumstances where we reasonably believe the order should not be fulfilled.

If we cancel an order for which payment has already been received, we will initiate an appropriate refund in accordance with our Refund Policy.

Please review your order carefully before completing your purchase. Cancellation requests may not be possible once an order has been processed or shipped.

All returns, replacements, and refunds are governed by our Return & Refund Policy.

4. Personal and Non-Commercial Purchases

Our products are intended primarily for personal or household use.

By purchasing from us, you agree not to purchase products for unauthorised commercial resale, redistribution, or export without our prior written consent.

We reserve the right to limit or cancel orders that appear to be intended for unauthorised resale or commercial distribution.

5. Pricing and Payments

All prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.

Prices, discounts, offers, and promotions may change from time to time.

The price applicable to your purchase will generally be the price displayed at the time you place your order, subject to correction of any genuine pricing or technical errors.

Applicable taxes and shipping charges, where applicable, will be displayed during the checkout process or otherwise communicated before purchase.

You agree to provide accurate, complete, and current billing, payment, shipping, and contact information.

You confirm that you are authorised to use the payment method used for your purchase.

6. Promotions and Offers

From time to time, The Botanistry may offer discounts, promotional codes, gifts, complimentary products, or other promotional offers.

Individual promotions may be subject to additional terms, including eligibility requirements, validity periods, product restrictions, minimum order values, or limited availability.

Where the terms of a specific promotion conflict with these Terms, the specific promotional terms will apply to that promotion.

Unless expressly stated otherwise, promotional offers cannot be combined and are subject to availability.

7. Shipping and Delivery

We aim to process and dispatch orders within the timelines communicated on our website or at checkout.

Delivery timelines are estimates and may vary depending on the delivery location, courier partner, weather, holidays, operational issues, or other circumstances beyond our reasonable control.

Once an order has been handed over to the designated shipping or courier partner, delays caused by the carrier may be outside our direct control.

If your order is significantly delayed, damaged, lost, or otherwise affected during transit, please contact us and we will work with you and the relevant delivery partner to resolve the issue.

For details regarding returns, refunds, damaged products, and incorrect orders, please refer to our Return & Refund Policy.

8. Intellectual Property

All content available on our website, including but not limited to:

• The Botanistry name and logo.

• Product names and descriptions.

• Text and written content.

• Photographs and images.

• Graphics and designs.

• Videos and other audiovisual material.

• Website design and layout.

• Product packaging and branding.

• Original content, materials, and creative assets.

is owned by or licensed to Botanistry Essentials Pvt. Ltd. and is protected by applicable intellectual property laws.

You may access and use the website for your personal, non-commercial purposes only.

You may not reproduce, copy, modify, distribute, publish, sell, create derivative works from, or commercially exploit any part of our website or content without our prior written permission.

The Botanistry name, logo, product names, designs, slogans, and other brand elements may constitute trademarks or other protected intellectual property. You may not use them without our prior written permission.

9. Customer Reviews and Feedback

If you voluntarily submit a review, testimonial, comment, suggestion, photograph, video, or other feedback to The Botanistry ("Feedback"), you grant us permission to use, reproduce, publish, display, adapt, and distribute that Feedback for purposes including improving and promoting our products and brand, subject to applicable law.

You confirm that:

• The Feedback is your own or you have the necessary rights to provide it.

• The Feedback does not infringe the rights of another person.

• The Feedback is not misleading, unlawful, defamatory, abusive, or otherwise objectionable.

• You have not impersonated another person when submitting the Feedback.

We reserve the right to remove or decline to publish Feedback that we reasonably consider inappropriate, unlawful, misleading, offensive, or inconsistent with these Terms.

10. Third-Party Services and Links

Our website may use third-party services, applications, payment providers, delivery partners, analytics providers, or other technologies to help us operate our business.

Our website may also contain links to websites or services operated by third parties.

We do not control third-party websites or services and are not responsible for their content, policies, security, availability, or practices.

Your use of third-party services may be subject to the terms and policies of those third parties.

11. Shopify

Our online store is hosted and powered by Shopify.

Shopify provides the technology and infrastructure that enables us to operate our online store. However, purchases made through our store are transactions between you and Botanistry Essentials Pvt. Ltd.

Shopify is not responsible for the products sold by The Botanistry or for the fulfilment of purchases made through our store.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and process personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

Certain information may also be processed by Shopify and other service providers involved in operating our website, processing payments, fulfilling orders, providing customer support, and delivering other services.

13. Errors, Inaccuracies and Omissions

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping information, or other content.

We reserve the right to correct such errors, inaccuracies, or omissions and to update information at any time.

Where permitted by law, we may cancel or modify an order affected by a genuine error and will provide an appropriate resolution where payment has already been made.

14. Prohibited Activities

You agree not to use our website or services:

• For any unlawful purpose.

• To commit fraud or misrepresent your identity.

• To interfere with or compromise the security of our website.

• To introduce viruses, malware, or other harmful code.

• To attempt to gain unauthorised access to our systems or other users' information.

• To scrape, copy, reproduce, or commercially exploit our website or content without permission.

• To impersonate The Botanistry or any employee, representative, customer, or other person.

• To engage in conduct that may harm The Botanistry, our customers, service providers, or website.

We reserve the right to restrict, suspend, or terminate access to our website where we reasonably believe prohibited activity has occurred.

15. Disclaimer

To the maximum extent permitted by applicable law, our website and its content are provided on an "as available" basis.

We make reasonable efforts to maintain accurate and reliable information, but we do not guarantee that our website will always be uninterrupted, error-free, complete, or free from technical issues.

Nothing in these Terms excludes or limits any rights, warranties, or remedies that cannot lawfully be excluded or limited under applicable law.

Nothing on our website should be understood as medical advice, diagnosis, or treatment.

Our skincare products are cosmetic products and are intended to be used according to their stated directions.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Botanistry Essentials Pvt. Ltd., its directors, employees, representatives, service providers, partners, and affiliates shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products, except where such liability cannot legally be excluded or limited.

Nothing in these Terms is intended to exclude or restrict liability that cannot be excluded or restricted under applicable Indian law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Botanistry Essentials Pvt. Ltd., its directors, employees, representatives, service providers, and affiliates from claims, losses, liabilities, damages, or reasonable expenses arising from:

• Your violation of these Terms.

• Your unlawful use of our website or services.

• Your infringement of the rights of another person.

• Your misuse of our products or website.

This provision will apply only to the extent permitted by applicable law.

18. Termination

We may restrict or terminate your access to our website or services if we reasonably believe that you have violated these Terms or engaged in unlawful, fraudulent, abusive, or harmful activity.

Termination will not affect rights or obligations that arose before termination or provisions that are intended by their nature to continue after termination.

19. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to remain valid and enforceable.

20. Waiver and Entire Agreement

If we do not immediately enforce any right or provision of these Terms, that does not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy, Return & Refund Policy, and any other policies expressly incorporated into them, constitute the agreement between you and The Botanistry concerning your use of our website and services.

21. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations under these Terms where permitted by law.

22. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, courts located in Hyderabad, Telangana, India shall have jurisdiction over disputes arising out of or relating to these Terms, your use of our website, or purchases made from The Botanistry.

Nothing in this section limits any rights you may have to seek remedies before a consumer forum, authority, or other body having jurisdiction under applicable law.

23. Changes to These Terms

We may update or modify these Terms from time to time.

The most current version will always be available on this page, together with the date on which it was last updated.

Where required by applicable law, we will provide notice of material changes.

Your continued use of our website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by law.

24. Contact Information

If you have any questions about these Terms of Service, please contact us:

Botanistry Essentials Pvt. Ltd.
The Botanistry
1-10-215, Ashok Nagar
Hyderabad - 500020
Telangana, India

Email: thebotanistry@gmail.com

For questions relating to orders, returns, refunds, or products, please contact us using the customer-support details provided on our website.