Shipping Policy

At The Botanistry, we believe that good things are worth doing thoughtfully, and that includes getting your order to you safely.

Every order is carefully checked and packed before it leaves us. Once your package is on its way, you’ll receive tracking details so you can follow its journey to you.

Where We Ship

Domestic : We currently ship across India to all serviceable PIN codes.

International: At present, we do not offer international shipping.

Order Processing

Orders are generally processed and dispatched within 1–2 business days of receiving your order.

Orders placed on Sundays or public holidays will be processed on the next working day.

During product launches, promotions, sale periods, or other high-volume periods, processing may take a little longer. If there is an unusual delay in processing your order, we will do our best to keep you informed.

Delivery Timelines

Once your order has been dispatched, delivery generally takes:

• Metro cities: approximately 2–4 business days
• Other cities and towns: approximately 3–6 business days
• Remote or difficult-to-service locations: approximately 5–8 business days

These are estimated delivery timelines and are not guaranteed. Actual delivery times may vary depending on your location, PIN code, courier availability, weather, public holidays, and circumstances beyond our control.

Please allow a little additional time during major sales, festive periods, product launches, or other periods of unusually high demand.

Shipping Charges

Free shipping: We currently offer free shipping on all orders.

Any such offer will be subject to the terms displayed at the time of purchase.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation with your tracking details via email and/or SMS/WhatsApp, depending on the contact information provided at checkout.

You can use the tracking link to follow the progress of your order.

Please note that tracking information may take up to 24 hours to become active after dispatch.

Delivery Address

Please make sure that your name, mobile number, PIN code, and complete delivery address are accurate when placing your order.

Once an order has been dispatched, we may not be able to change the delivery address.

If an order is returned to us because of an incorrect or incomplete address, an incorrect PIN code, or repeated unsuccessful delivery attempts, additional shipping charges may apply if you request that the order be shipped again.

Delayed Deliveries

We work with trusted logistics partners to get your order to you as quickly and safely as possible.

However, occasional delays may occur due to circumstances outside our control, including:

• Courier or logistics disruptions
• Severe weather or natural events
• Public holidays
• Operational disruptions
• Incorrect or incomplete address information
• Remote or difficult-to-service locations
• Unexpected events affecting transportation

If your order has not arrived within the expected delivery window, please contact us with your order number and we will help you track and resolve the issue.

Failed Delivery Attempts

Our courier partner may make multiple attempts to deliver your order.

Please ensure that someone is available to receive the package and that your phone number is reachable around the time of delivery.

If an order is returned to us after unsuccessful delivery attempts, we will be happy to assist with re-shipping where possible. Additional shipping charges may apply for re-shipment.

Damaged Packages

We take care to pack your products securely, but if your package appears visibly damaged when it arrives, please take photographs or a video of the package before opening it.

If the product inside is damaged, please contact us within 48 hours of delivery with your order number and clear photographs/videos of the package and product.

For more information about damaged, incorrect, missing, or defective products, please refer to our Return & Refund Policy.

Missing or Incorrect Products

If something is missing from your order or you have received a product different from what you ordered, please contact us within 48 hours of delivery.

Please include your order number and photographs/videos of the package and products received so that we can investigate and assist you promptly.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing it.

We can generally accommodate cancellation requests only before an order has been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible.

For further details, please refer to our Terms of Service and Return & Refund Policy.

Contact Us

If you have questions about your order or its delivery, we’re happy to help.

Botanistry Essentials Pvt. Ltd.
The Botanistry
1-10-215, Ashok Nagar
Hyderabad - 500020
Telangana, India

Email: experience@thebotanistry.com

When contacting us about an order, please include your order number so that we can assist you more quickly.

Last Updated: August 26, 2026